Client terms

1. About FE Studios

FE Studios is the trading name of Jamie Fleming, an individual based in Blyth, Northumberland, United Kingdom. In these terms, “FE Studios”, “I”, “me” and “my” refer to Jamie Fleming. “Client”, “you” and “your” refer to the person or organisation purchasing the services.

2. The agreement

A contract is formed when you accept a written proposal or quote that refers to these terms. Acceptance may be by signature, clear written confirmation or payment of the requested initial invoice.

The agreement consists of, in descending order of priority:

1. the accepted proposal, quote or statement of work;
2. any written changes agreed by both parties; and
3. these client terms.

Website enquiries and introductory conversations are not commitments to purchase or provide services. Unless stated otherwise, quotes remain open for 30 days.

3. Scope and changes

The proposal will describe the deliverables, assumptions, timetable and price. Work not listed in the proposal is outside scope.

Unless the proposal says otherwise, design work includes two reasonable rounds of revisions at the relevant review stage. A revision adjusts the agreed direction; it does not introduce a substantially different brief, structure or feature.

If you request additional work, I will explain its effect on price and timing before proceeding. Changes are only binding when agreed in writing.

4. Prices and payment

Website prices shown publicly are guides. The accepted quote is the price for your project. FE Studios is not currently VAT registered, so VAT is not added. You will be notified if that position changes.

The payment schedule will be set out in the proposal. Unless otherwise agreed, 50% is payable before work begins and the remaining 50% before launch or transfer of final files. Larger projects may use two or three staged payments.

Invoices are due within seven calendar days. I may pause work, withhold launch or withhold final files while an invoice is overdue. For business-to-business work, I reserve the statutory right to charge late payment interest and recovery costs where applicable.

5. Your responsibilities

You agree to:

• provide accurate instructions, content and feedback on time;
• appoint one person with authority to approve work where appropriate;
• ensure that materials you supply may lawfully be used and do not infringe another person’s rights;
• check names, claims, prices, contact details, spelling and legal content;
• keep account credentials secure; and
• make decisions and payments within the agreed timetable.

You remain responsible for the legality and accuracy of your business content, including privacy information, regulatory statements, product claims and terms supplied to your own customers.

6. Timetables and client delays

Timetables are estimates unless expressly described as fixed. I will communicate material changes and use reasonable care to meet agreed dates.

If required content, feedback, access or approval is delayed, the delivery date will move accordingly. A project inactive for more than 30 days may be rescheduled around other commitments. After 60 days of inactivity, I may close the project and invoice for completed work and committed costs after giving written notice.

7. Review, testing and launch

You will have a reasonable opportunity to review deliverables and must report requested corrections clearly. Before launch, you are responsible for giving final approval to the content and principal functionality.

I will correct reproducible faults that cause the delivered work not to match the agreed specification when reported within 30 days after launch, at no additional charge. This does not include new requirements, content changes, third-party changes, misuse or problems caused by someone else editing the work.

8. Third-party services

A project may use hosting, domains, app stores, payment providers, plugins, APIs, fonts, stock assets or other third-party services. Their own terms, availability and charges apply. I will identify material recurring costs that I reasonably know about, but I do not control a third party’s service, pricing or future changes.

Where practical, client-specific domains, hosting and platform accounts will be registered in your name or transferred to you after payment.

9. Hosting and care plans

Care plans are optional and billed monthly in advance. Unless the proposal states a minimum term, either party may end a plan by giving 30 days’ written notice. Fees already due remain payable.

Site Care covers the technical items listed in the accepted plan. Care + Content currently includes up to 90 minutes of eligible content updates per paid month. Unused time does not roll over, cannot be exchanged for cash and does not include redesigns, new features or substantial new pages.

Support is provided during normal working hours and is not an emergency or guaranteed-uptime service. Work outside the plan will be quoted before it begins. On termination, I will provide reasonable assistance to move the website once outstanding fees and third-party charges are paid.

10. Intellectual property

You retain ownership of material you supply. Once all project invoices are paid, ownership of the final bespoke deliverables created specifically for you transfers to you, except for the items described below.

I retain ownership of pre-existing materials, general methods, know-how, reusable tools and unused concepts. Open-source software, fonts, stock assets and other third-party materials remain subject to their own licences.

Unless confidentiality is agreed, I may identify you as a client and show the completed public work in my portfolio and marketing after launch.

11. Search, accessibility and results

I will provide the search, performance or accessibility work expressly listed in the proposal using reasonable professional care. Search-engine rankings, traffic, sales, app-store approval and other commercial results depend on external factors and are not guaranteed.

12. Confidentiality and personal data

Each party will use reasonable care to protect confidential information received from the other and will only use it for the project or as required by law.

Each party is responsible for complying with applicable data-protection law for the personal data it controls. If a project requires me to process personal data on your behalf beyond ordinary project administration, we will agree any additional data-processing terms that are required. My general handling of personal information is described in the privacy notice.

13. Cancellation and termination

You may cancel a project by written notice. You must pay for work completed, time reasonably reserved and non-cancellable costs incurred up to the end of the project. Any amount paid beyond those sums will be refunded.

Either party may terminate if the other commits a material breach and does not remedy it within 14 days after written notice, or immediately where a serious breach cannot be remedied. Rights, payment obligations and clauses intended to continue after termination will remain in effect.

14. Consumer cancellation rights

Most FE Studios work is supplied to businesses. If you are legally acting as a consumer and enter a contract at a distance, you may have a statutory 14-day cancellation right. Details and a cancellation form will be supplied with the proposal where those rules apply.

If you expressly ask for work to begin during that cancellation period and then cancel, you may have to pay a proportionate amount for work performed up to cancellation. Nothing in these terms limits rights that the law does not allow to be limited.

15. Responsibility and liability

Each party is responsible for losses that are a reasonably foreseeable result of its breach. To the fullest extent permitted by law, I am not responsible for indirect loss, loss of profit, loss of opportunity, loss of anticipated savings or loss caused by a third-party service.

For business clients, my total liability arising from a project will not exceed the fees paid or payable for that project. This limit does not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.

16. General

Neither party is responsible for delay caused by events outside its reasonable control. If one part of the agreement is unenforceable, the remaining parts continue. A delay in enforcing a right does not waive it. Neither party may transfer the agreement without the other’s written consent, except as part of a lawful transfer of its business.

17. Governing law and disputes

The parties will first try in good faith to resolve a disagreement directly. The agreement is governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply.

18. Changes to these terms

Updated terms may be published for future work. Changes do not alter an already accepted project unless both parties agree them in writing.